Refund policy

If Kobbie Plus is not what you hoped for, you can ask for a full refund within 30 days of your order date, for any reason. Scanning and your saved library stay free either way, so a refund does not take your library away.

Payments for Kobbie are handled by Paddle, our reseller and Merchant of Record. Request a refund at paddle.net using the email address you paid with, or contact Kobbie support and we will pass it on.

Refunds go back to the original payment method. Timing after approval depends on your bank or card issuer.

Kobbie Plus is a yearly subscription that renews automatically. You can cancel at any time from your account page or through Paddle, and you keep Plus until the end of the period you already paid for. A renewal you did not intend is covered by the same 30 day window.

Once a refund is issued, Plus features stop and your account returns to the free plan. Your library, corrections, cover choices, wishlist and alerts remain in place.

Paddle handles the payment side and applies its own refund policy in addition to this one. Where Paddle is more generous, Paddle’s policy applies.